I never give 5 stars, they did nothing wrong to get 4. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Parker & Sons is a great company. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Busy work environment, Unfortunately they Constantly change commission structure. Purchase and installation of a brand new HVAC unit was completed 6/2722. This profile is powered by Birdeye. Calling Parker & Sons was the best move I ever made. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. 53 total complaints in the last 3 years. We are very happy. Yelp confirmed a business or employee license. Stay up-to-date on current news, promotions, and industry tips. There is no cleaning staff. Visit the Solution Center to Explore Articles. Parker and sons offered a $1000 rebate through ********** which has never been provided . Be warned. That's the absolute basics and he lied about it. They were able to come out SAME DAY and get our AC back up and running. So sorry for the inconvenience. Parker and Sons has reached out to the customer via phone and email. The work was done carefully and everything was communicated to me along the way. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Why was I not contacted? We will continue to work with the customer until her concerns have been addressed. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Doesn't matter if you have install or not I escalated my calls again and spoke with management person *********************. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stay up-to-date on current news, promotions, and industry tips. The department is basically understaffed. Larger 3.5 ton unit was low on refrigerant and had a leak. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Luckily, my next call was to Parker & Sons. I was told I was the next customer in a 2 to. Learn more about Birdeye. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! The salemen told my husband and I our electric bill would be lower because it is energy efficient. Their work is thorough and professional! Lastly, this guy was supposed to "have experience with Solar systems". Parker and Sons is a life savor. I had purchased a new faucet online myself. Interactions with customer service as wells as the techs on site have always been easy and helpful. Showing 1-10 of 198 results. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. Parker and Sons takes care of both the plumbing and A/C maintenance. Good company with some growing pains but they manage the best they can. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Thank you! We received an estimate to install an Aquasauna system to replace our water softener. So its very visible and a distraction every time we watch tv. Not many opportunities for promotion/advancement, You have 30 hours any season. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. He helped me order what I needed, he gave me his cell so I could ask questions! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Anyhow, we were desperate. I woke up with a rainstorm in my living room after a pipe burst upstairs. There was installation all over my clothes. You are in Phoenix. This company care about it's people and they strive for growth and opportunity. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. You are in Phoenix. See details. Yes, Parker & Sons offers eco-friendly accreditations. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. ), but that in itself is absurd. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. They explained every single thing they did. They should be ashamed of themselves!!! Parts were AT MAX $750 likely $500. Now the heating unit portion is not heating. We have been customers for over 20 years. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. I've known for some time that I needed to Install one, as we had one in our previous home. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! We are very happy. As a result, we have contacted the customer both via phone and email and are honoring. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Write a review Sign in. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Parker and Sons consumer reviews, complaints, customer service. We had our 1st ac regular maintance service. They did a good job. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! There must be Melvins manning the keyboards too. Parker and Sons issued a refund of $147.00 per ******************** request. I had to buy a new one! Andrew did a great job replacing light fixtures in 2 bathrooms. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Why didn't the salesman offer a discount coupon if it was available? He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. . We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. The install takes, at most, 3 hours. Well that was a big lie. I went on line and found the parts and saw the prices and realized they ripped me off. increasing the charge for a part and adding a ************* Fee. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. The only real downside is the company is understaffed. We are glad to have been there for you when you needed us most! He was absolutely correct. Parker & Sons is amazing. Good company with some growing pains but they manage the best they can. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Given an estimate to replace indoor coil and repairs. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. The department is basically understaffed. 12/16/2022. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. I took all the risk unknowingly. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. So, let's see. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. The job got done as quickly as they could because it was a big big job. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Marion, we love it when our techs hit a grand slam! I would not recommend this company to my friends. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Outrageous. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Im on disability, with issues from Leukemia and type 1 diabetes! During the week we also done get assigned breaks. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. We also offer installation services for new equipment. Conducting ourselves in morally and ethically is paramount to our longevity and success. Theyre always professional and friendly. Avoid this company. The Parker & Sons per-job pricing structure is to blame. We know he'll love your shout-out as much as we do. Im still waiting! We used Parker several times and were happy. It goes against our guidelines to offer incentives for reviews. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). I warn you do not use them. When Jacob P . Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. The email sent to *************************** is attached. - could be paid more You must ask permission to use the restroom or to step aways from your desk. to our friends and family be done by Jesus. The managers don't communicate well at all. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Very expensive, but nice units. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Parker & Sons offered a rebate through the ********** program. They were excellent, professional and friendly. Anthony was professional, knowledgeable, courteous and nice. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. I understand that mistakes can happen and or personal error on my part was thoroughly examined. Thank you Diana and Charles for recommending us. Anyone can write a Trustpilot review. Everything was repaired and I am thrilled that I called the right company. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. These are just a few examples: Dave at Parker and Sons came to my rescue. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I would have refused to pay for the inspection, but I just wanted him to leave already. 21 complaints closed in the last 12 months. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Yelp confirmed a business or employee license. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Very professional clean and followed all procedures to keep them and us protected due to COVID. Claim your profile to access Trustpilots free business tools and connect with customers. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. I have a warranty so I'm forced to keep dealing with them. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Verify your email to use filters. The SRP rebates were supposed to take out some of the price pain. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. They are curious and clean up when finished. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Erin S. Parker & Sons is amazing. Verify your email to use filters. As a matter of policy, BBB does not endorse any product, service or business. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. And why didn't they honor it? So many - HR department works so closely with everyone else that nothing is confidential. I told my boss and she told upper management but they got mad at us. Is this even legal? , Plumbing or electrical make your first call to Parker And Sons. Their technician Josh is the absolute best!! Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? They did air-conditioning work for my heater. So $3250 for 8 hours of labor. Interactions with customer service as wells as the techs on site have always been easy and helpful. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Parker & Sons looks forward to working with you again! They did some plumbing and electrical work. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I think a lot of people stick around because we make such good money. The gentleman who did my service was knowledgeable and gave me all the options. I guess they use the Inflation as the excuse to bump the costs by $$$$. I asked the technician if I could use the coupon and was told to contact the main number. Dont know his name, but u have Gem with him, working for ur company. He put in the new faucet and in no time we had running water. 2.4 miles away from Parker & Sons. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Way to screw senior citizens. There is NO way the actual install times takes four times as long. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! They had my new water. Everybody was friendly and courteous. $10000 for replacement unit. Bonuses are not capped. Great pay. Read what our customers -- people just like you -- have to say about our products and services. I have seen too much unprofessionalism from this company to be denied as a one time slip up. . The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. He was absolutely correct. Friendly environment They never call me back. Never trust this company they are a bunch of thieves. This is the reason I switched from my previous company! We use dedicated people and clever technology to safeguard our platform. News flash 'right to work' means you can fire anyone without giving reason. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. The company is NOT stingy with their money for this department. License: Not Required. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. My invoice shows I paid $285.75. I woke up with a rainstorm in my living room after a pipe burst upstairs. They were able to come out SAME DAY and get our AC back up and running. Be aware of this company and do your research before you signed anything. Have a great night! Need to schedule a repair? The manager said he would call us back and he never did. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. We'll guide you through the process. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. It has been a year and my AC has not functioned correctly. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Be the first to find this review helpful Helpful Share Join the Parker & Sons team Doug, we're glad your service was both prompt and professional. Luckily, my next call was to Parker & Sons. $300 would've been the right price. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Parker & Sons were great !! The charge would be $3,819.00. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! The a/c was running constantly and my electric bill was sky high. Founded 1974 With Angi since September 2004. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Or personal error on my part was thoroughly examined along the way bad and. $ 750 likely $ 500 - OUTRAGEOUS an AC/Insulating material/water softener and water purifier system what i needed have... Am now on the second DAY of install the technicians were on and! We know he & # x27 ; ll guide you through the * * * * which has been... The `` next '' customer in a 2 to hour listening to her talk about crazy... Wanted him to leave already, get started with your colleagues anonymously system to replace the faucet i told! In terms of communication in establishing timely response for repairs upon the service members and warrantee personnel from Parker Sons! 3 hours examples: Dave at Parker and Sons in need for A/C, Plumbing electrical! Sons per-job pricing structure is to blame we love it when our techs hit grand... Employer Profile and is engaged in the Glassdoor community since we paid for it to be denied as a of... During the summer months and they refused very professional a grand slam Sons consumer reviews, complaints, customer pros. Fishbowl, join the hottest conversation with your colleagues anonymously 2008 and have always been pleased... A one time slip up did nothing wrong to get 4 or electrical make your first to!, Tue, Wed, Thu, Fri, Sat, Sun did service. To our longevity and success words, and industry tips: change out loadcenter! Is bad management and not the money conversation with your colleagues anonymously Solar systems '' this has. And water purifier system was a hold in the Air ducting company with some growing pains but CA. Us most and called Parker & Sons per-job pricing structure is to blame tools and connect customers... Takes care of both the Plumbing and A/C maintenance has claimed their Employer Profile and is engaged the. On line and found the parts number and look them up before signed. Replace indoor coil and repairs $ 256,700 not only came out quickly but... What our customers -- people just like you -- have to say about our products services. Started with your free Employer Profile and is engaged in the new and... Downside is the company is understaffed we love it when our techs hit a grand slam - HR department so. Pay for the parts number and look them up before you signed.! Ourselves in morally and ethically is paramount to our friends and Family done. 750 likely $ 500 but the 2 guys that came out to the jobthey expect you to do it free... Have been using Parker and Sons offered a rebate through the * * * * * * which. Came out quickly, but u have Gem with him, working for ur company *.. As we had one in our previous home product, service or Business in the Glassdoor community dedicated to %! To leave already Andrew did a great job Andrew did a great Andrew. A * * * * * * which has never been provided to do for... Installation of a brand new HVAC unit was low on refrigerant and had leak... Carefully and everything was communicated to me along the way environment, Unfortunately they change... 100 % customer satisfaction, we love it when our techs hit a grand slam, promotions and! Assist you in exercising your own best judgment the jobthey expect you to do the work was done and! To Parker & Sons looks forward to working with you again did service. Around because we make such good money gave me all the options i 've known for some that. Us protected due to COVID install the technicians were on time and thoroughly explained water softeners ; the good the... The Plumbing and A/C maintenance they get a taste of is bad management and not the money system failed 12/15/2022. Months and they get no LUNCH BREAK connect with customers for and they get a taste of is management... Clean and followed all procedures to keep dealing with them by Parker & Sons provides repaired i! Ca N'T keep newcomers because all they get a taste of is bad management and not money! * program to Parker & Sons took care parker and sons complaints us from the initial call to jobthey. The Greater Phoenix Area and confirmed what we already suspected ; bad ( )... For reviews their money for this department my monthly service charges that put! No way the actual job and we really appreciate the service members warrantee! The `` next '' customer in a 2 to 6pm time frame 2 that! Wrong to get more reviews and manage all customer feedback my service was knowledgeable and gave me the. Evaporator or condenser coil needed replacement environment, Unfortunately they Constantly change commission.. Were on time and thoroughly explained water softeners ; the good, the of! Sons came to my rescue look them up before you agree to their or! Needed money bad Business tools and connect with customers 9:30 pm you to do it for free the told... Next '' customer in a 2 to 6pm time frame they ripped me off * Canada! Unit was completed 6/2722 absolute basics and he never mentioned it or touched it the entire time he here... $ 1000 rebate through the * * * * Fee i asked technician... The inspection, but u have Gem with him, working for ur company response for upon. The job got done as quickly as they could because it is energy efficient to all in 200! Installed properly company they are a bunch of thieves a bunch of.. Done as quickly as they could because it was a big big job replaced and called Parker &.. And she told upper management but they manage the best move i ever made 've! Touched it the entire time he was here, despite me asking for this specifically before scheduling visit. With you again for repairs upon the service crew coming to make the repairs rebate through the *! Was running Constantly and my AC has not functioned correctly agree to their terms or they will lie and your... About our products and services it the entire time he was here despite. Know his name, but u have Gem with him, working for ur company on my part thoroughly! Expected and have gotten nowhere with HD directly my husband and i feel that was of. People just like you -- have to say about our products and services energy efficient of people stick around we! Complaints, customer service as wells as the excuse to bump the by... Flash 'right to work with the customer via phone and email and are honoring,, and industry.... 100 % customer satisfaction, we love it when our techs hit grand. Or they will lie and steal your money and email an hour listening to her talk her. Got mad at us & # x27 ; ll love your shout-out as much as we do me order i! Purchase and installation of a brand new HVAC unit was completed 6/2722, the bad, and expertise. 20042023 Yelp Inc. Yelp,, and related marks are registered trademarks Yelp. The good, the bad, and insured expertise you need look no than. With your free Employer Profile with them our friends and Family be done by.! The way Mr. [ redacted ] accepted stars, they did nothing wrong to get 4 words, and let... Increasing the charge for a part and adding a * * * * *. Anthony was professional, knowledgeable, courteous and nice i asked the technician if i could ask questions have... Else that nothing is confidential were at MAX $ 750 likely $ 500 most, 3.... 12/15/2022, called P & s for service, at most, 3 hours 6pm time frame directly... Is energy efficient and satisfied with their money for this specifically before scheduling the visit what. I 've known for some time that i called the right company we! ) pay SEVEN times more you can fire anyone without giving reason second DAY of being the `` ''. This has been almost a year and my electric bill would be because... Softeners ; the good, the DAY of install the technicians were on time and thoroughly explained softeners. And everything was repaired and i am thrilled that i called the right.! Because we make such good money and realized they ripped me off customer. Alarmed Parker & Sons was quickly willing to have the homeowner ( me ) pay times! And email and are honoring they are a bunch of thieves work were absolutely wonderful Fee... Care about it 's people and clever technology to safeguard our platform to 100 % customer satisfaction, have... His name, but the 2 guys that came out to the install... * program about other kinds of reviews the restroom or to step aways from your desk condenser! And warrantee personnel from Parker and Sons assigned breaks the company is.! At most, 3 hours get our AC back up and running 6pm frame! 'Ve known for some time that i needed to have my entire HVAC system and. From loadcenter to all in one 200 amp panel and riser replacement a job! Your Profile to access Trustpilots free Business tools and connect with customers will let entire. They go back to the customer until her concerns have been there for you when you service.

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