Which of the following pieces of advice is not a tip to improve your listening habits? d. Men focus on requests in their communication; women on orders. b. coworkers. b. b. semantics. c. Humans listen faster than they speak. a. Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior. Which of the following statements about communication is correct? Which piece of advice should be deleted from Nina's list? c. The key to a successful external communication to customers is to keep the business message formal and professional. a. E-mails are considered highly information-rich. Nonverbal communication is all aspects of communication other than words themselves. Verbal communication should be used when a. filtering Do not sign off your e-mails with a closing like "Thank you"; it just wastes space. He tells a story about his own childhood. b. selective perception. d. communications transmitted outside the organization. a. c. Interrupt the speaker to clarify and ensure you understand their point. b. An example of a crucial conversation is d. descriptive and vague, Which of the following is considered a barrier to communication? c. emotional disconnects. You are part of a marketing team that has just secured a contract for a national ad campaign. Martha agrees and heads upstairs to get ready. c. attitude surveys a. a web page. Which communication channel should she use to deliver the layoff information? b. Happiness is conveyed through facial expressions of an upturned mouth and widened eyes. Nonverbal communication is the process of conveying a message without the use of words. 20. Feedback The correct answer is: Nonverbal . a. A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class. Which of the following is not a form of gesture, Answer is Mediator d. All of the above. a. assigning tasks to an employee When people fail to look others in the eye, it can seem as if they are evading or trying to hide something. Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no e-mail Fridays." I h8 him." *The police holding a suspect c. time available c. assigning weekly work to an employee Which statement by a person is true of nonverbal communication or behavior? Which of the following statements regarding cross cultural communication is INCORRECT? It includes eye contact, facial expressions and postures only. d. Blogs are growing in popularity, so much so that some firms have created official positions for those bloggers. a. giving praise Affectionate Touch: *Hugging your sister *Handholding with your best friend *Kissing your partner a. Nonverbal communication. b. listen for feelings. b. medium a. there is time urgency. 29. Consider haptics, or how we use touch, and place each country in the appropriate category. a. selective perception 1. a. an email to new employees All of the following would freeze a conversation EXCEPT a. information-rich channels. Correct answers: 1 question: Which example of nonverbal communication does Al Gore use in his NobelPrize acceptance speech?OA. Press releases are sometimes constructed without acknowledging the sender's identity. 1. Sometimes a hand gesture that is acceptable in the U.S may be seen as offensive in another country. Nonverbal communication is a process of . People in business do not need to dedicate a lot of time and energy trying to improve their ability to understand nonverbal communication. c. telephone conversation b. a. Which of the following statements regarding those differences is correct? a. crucial conversations are ones where opinions vary and emotions run strong. 24. b. feedback Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the . Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe. You think you have problems! Nam lacinia pulvinar tortor nec facilinia pulvinar tortor nee ve, Explore over 16 million step-by-step answers from our library, s a molestie consequat, ultrices ac magna. a. creating information 2. Which of the following pieces of advice is a tip to improve your listening habits? Conveys meaning without the use of words. c. can be demonstrated to the sender by nonverbal signals like the nod of a head. Nonverbal communication has a minimal influence on the total emotional impact of a message. (Find filer word). *Watch the viewers' gestures, expressions, and body movements. Operations Management questions and answers. Attraction and affiliation, power and dominance, and arousal and relaxation are all nonverbal behaviors that are important in, One of the functions of nonverbal communication is forming. We maintain a(n) _________ distance, which ranges from one and half to four feet, with non-intimate friends and relatives. Test Prep. b. a receiver who is emotionally upset still clearly receives communication from the sender. *Use punctuation. When his mother got the e-mail, it took her quite some time to decipher the message. It can help or hinder the clear understanding of your message, but it doesn't reveal (and can even mask) what you are really thinking. (a) What project do Buddy and his friend undertake each November? How did U.S. internationalism affect America's role in global affairs? c. selective judgment Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe. d. semantics. A key to improving your nonverbal message skills is to be more. 1 / 35. Tu-Anh asks Naomi if she would like to go out that night. d. Over ninety percent of employers consider writing a key skill for hiring new employees. Communication can be categorized into three basic types You receive an email with the term SOX in the body and can't remember what it refers to. b. intention of communication 7. b. 4. Nonverbal communication has more formal rules than does verbal communication. When we think about communication, we most often focus on how we exchange information using words. 38. Use of which of the following is a channel of nonverbal communication? c. Humans listen faster than they speak. d. knowledge and perception of speaker. 1.hand gestures play an important role in conveying the message. Research finds that only a minimal amount of workplace communication occurs at the grapevine level. Therefore option a is the correct . d. Selective perception is a time saver, but it can lead to mistakes. Which of the following statements about e-mail is INCORRECT? a. websites and blogs Which of the following statements regarding communication and ethics is INCORRECT? a. verbal communication. d. Because the grapevine lacks a specific sender employees are more likely to trust the information. As the story about Jill comes on, Martha's mom comes in and asks Martha to get her an eight-ounce can of diced tomatoes. Nonverbal communication is the process of conveying a message without the use of words. b. selective perception. a. b. does not require close attention to the sender so multitasking is possible. Which of the following is an aspect of crucial conversations? d. Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message. Martha smiles at Mom and nods and listens to the story on television as she e-mails Sandra and picks up her phone to text Nancy. d. ineffective information. Similar to the way that italicizing emphasizes written language, nonverbal behavior may emphasize parts of a verbal message. Which of the following would freeze a conversation? b. explaining the benefit package changes to employees c. blogs b. noise c. shaking hands with a clammy palm Correct 1 Nonverbal communication is said to be sending the person 's real message . c. Employees trust their peers as a source of information. Nonverbal communication is used to convey three dimensions of relationship-level meaning. *Emblems Listening c. emotions or feelings need to be conveyed. Nonverbal communication is genetic and innate. Jenny calls out to her friend across the street. Donec aliquet. (Find universal across cultures). a. sharing feelings Uploaded By lmaor. Place the types of touch into the proper category. Hand waving indicates greetings in Europe just as it does in the United States. b. b. Miscommunication is an annoyance, but seldom has serious consequences. That prof gave me no credit for my paper. d. relativity, *With over ___ of the world's population using the internet, over _____ billion emails are sent daily. b. Handheld devices. She is making recommendations to a student in a career planning session related to improving the quality of the student's conversation. d. semantics. Question: Which of these statements about nonverbal communication is FALSE? c. E-mails. How do different fonts help you distinguish between the names of boroughs, or the divisions of the city, and the names of train stations? Dr. Mehrabian had 2 fundamental conclusions. (17) Development of an infection occurs in a cycle that depends on the following elements. It can help or hinder the clear understanding of your message, but it doesn't reveal (and can even mask) what you are really thinking. a. immediate feedback is needed. Which of the following describes gestures that control the flow of conversations? People in _______ - contact cultures touch each other rather often. En qu se pareca el reinado de Mansa Musa en Mal al de Askia Muhammad en Songhai? Which of the following are functions of eye contact? How influential is smell in determining physical attraction? c. decoder An example of a crucial conversation is b. exchanging information During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing that product. *Mostly employed with friends & relatives: Personal distance = 1 to about 4 feet b. cleaner Non-Verbal Question 3: Given below are two statements. 46. If you are not clear, then you have been impacted by a communication barrier. Which of the following statements about workplace gossip is not correct? *raising eyebrow to signal seriousness. 36. 48. c. selective perception. b. Filtering prevents people from getting a complete picture of a situation. Cultures that view time as a tangible commodity and dislike having their time wasted are considered _________. 3. d. Be receptive to new ideas. Using your body language to convey something to someone else. In this scenario, the professor has what role in the communication process? This is because: If I hug members of my family when I greet them after an absence, I am using nonverbal communication to: When we communicate with others, our posture represents which type of nonverbal communication? c. selective perception. c. face-to-face conversation When we experience arousal accompanied by positive emoticons, we experience it as _______, but when we experience arousal accompanied by negative emoticons, we experience it as _________. The similarity between the right and left sides of the face or body is called. *Sit so that your face and upper body take up most of the computer screen. a. B) When verbal and nonverbal messages are contradictory, receivers often give more weight to the nonverbal signals than to the words used. b. feedback b. Which of the following are things you should consider when planning and conducting a videoconference? Bow = Asian Nonverbal cues are only minimally important. Do not sign off your e-mails with a closing like "Thank you"; it just wastes space. d. a press release. d. knowledge and perception of speaker. The 5 roles of nonverbal communication are: complementary, contradictory, accenting, repetition, and substitution. This scenario focuses on the communication barrier of Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Nonverbal signals carry less meaning than words, despite the importance of voice tone in good communication. Listening takes practice and concentration. a. Storytelling helps employees understand simple concepts. Marcus wants a record of his communication and is not physically near the person to whom he is communicating. b. direct d. sender, The email sent by the professor represents what aspect of the communication model? This is an example of how: Nonverbal communication regulates interaction. d. information overload. Which is true about displays of affect (emoticon)? a. Ask questions. Discuss the phases of the helping relationship. Joaquin's confusion about American pace of life is based on which aspect of nonverbal behavior? b. c. email b. communication from a single individual to many. Effective managers tend to use more Verbal communication and nonverbal communication comprise distinct spheres of. a. noise She offers him a coffee, but he declines. Which of the following is nonverbal behavior we exhibit to try and conceal information? 42. Which of the following could be considered paralanguage? c. When individuals are lying, they blink more frequently, shift their feet, and shrug more often. He opens his presentation with a "dumb blonde joke". d. rehearsing. Kate walks away and refuses to discuss the matter further. d. others that are internal to the firm, e.g., those in other departments). Which of the following is not a barrier to communication? True or false: Nonverbal communication occurs within a single channel, whereas verbal communication uses many channels. d. In the United States, the firmer the handshake, the better. He recently read a memo from one department presenting a new idea for a product. Written letters. Communication fulfills all of the following organizational functions EXCEPT, 4. Communication through body movement and signs without the use of written and spoken words is termed non-verbal communication. d. correcting an employee's approach to a project. As he prepared the a presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. Written communication should be used when d. taking time to understand the points being made. 23. Communication usually travels diagonally to c. orienting new employees to the company's culture Simply send your contact information. Written communication is an inherently flawed medium for conveying specific facts. a. verbal information. c. paralactics a. written report b. medium d. All of the above. Jessica and Sabah sit in the park together enjoying ice cream cones. d. written, 26. Information-rich channels convey more Which of the following describes a gesture that goes along with a verbal message to clarify it? Specifications: Material: quality 300 g paperboard Color: as shown in pictures Size: 16.73 x 10.83 inches/ 42.5 x 27.5 cm Package includes: 6 x Nonverbal communication boards Notes: Manual . Speak more than the receiver. a. those external to the organization It was a friend who needed an assignment that had been given last week. Which of the following statements about nonverbal communication is true? A candidate running for office who pays special attention to where his hands are placed on the podium and who smiles to the crowd. Correct 3 A person's culture has an influence on his or her use of nonverbal communication. . Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems. Chapter 05: Communicating Nonverbally. a. using jargon. Which of the following should you do to express yourself clearly in text-based communication? c. lack of source familiarity or credibility People routinely communicate more information nonverbally than through _______. Chapter 5- Nonverbal Communication. Effective managers tend to use more A nurse is conducting an admission interview with a patient. Forcing smile. 0 The nurse's verbal message should be reinforced by nonverbal cues 0 It is easy for a nurse to judge the meaning of a patient's facial expression 0 The physical appearance of the nurse rarely influences nurse-patient interaction Words convey meanings that are usually more significant than nonverbal communication W Cancel this test 0 . b. Miscommunication is an annoyance, but seldom has serious consequences. A person who speaks sign language is teaching you the language and how to have a conversation. d. Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message. a. verbal a. d. semantics. Non-verbal communication is communication that does not involve words (Non-Verbal Platform), such as body language, tone of voice, and gestures. d. other departments. You are very skilled at that. Nonverbal communication, also called manual language, is the process of sending and receiving messages without using words, either spoken or written. It includes a discussion of the other person's viewpoints. -nonverbal communication is present in most communication contexts. 20 seconds. Therefore option A is the correct resposne.. What is Communication? c. Nonverbal communication is mostly misleading. d. rehearsing. c. emotional disconnects. Nonverbal communication includes. d. is written for many but often read by only a few. According to Edward Hall's work, what distance will you maintain from members of the client firm as you network with them? 77. d. Over ninety percent of employers consider writing a key skill for hiring new employees. c. nonverbal, verbal, and written. Men and women tend to differ somewhat in their communication styles. b. A smile may be genuine, or it may be used to express false happiness, sarcasm, or even cynicism. I h8 him." Which of the following statements about communication is correct? c. 23,290 12. Page 1. b. meeting She has her hand and her eyebrows raised hoping to catch his attention. d. written communication. True or false: Scott and Kate have a disagreement over who should be doing the dishes. Poor communication can lead to lawsuits. He, however, wants to continue speaking and is avoiding looking at her. There are two questions . d. Managers can control and manipulate the grapevine if they understand it. 35. If you wanted to paint your bedroom in a calming color, what color family should you choose? Politically motivated employees use the grapevine to disseminate self-promoting information in the organization. Term. Do not place anything in an e-mail you would not want the world to see. a. emails a. filtering. Allow time to communicate with the client. *Make sure there's nothing viewable that you don't want to be seen. Effective communication skill 1: Become an engaged listener. Ad fees are based on the perceived value of the audience who watches, reads or listens to the channel where the ad appears. a. verbal b. using semantics. User: Which of the following are the types of rules that communication follows? b. Situational examples of nonverbal communication in the workplace. D. Consider the messages you are communicating nonverbally. c. Most nonverbal messages convey information in lieu of verbal communication. The statement that is True about communication is - The more you communicate, the better communicator you will be. Someone else told the teacher you were cheating. As the number of nonverbal cues decreases, their importance, The various behavioral forms that nonverbal communication takes are known as nonverbal. Ariel likely made the mistake because of the _________ in her communication situation. Ariel likely made the mistake because of the _________ in her communication situation. True or false: Nonverbal behaviors may repeat, highlight, complement, contradict, and substitute for verbal behaviors, Physical Science - Chemical Equations (VOCAB, Chapter 3: Communication and Personal Identity, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. Nancy is the human resource manager at Alba Company. The zone we occupy with only our closest relationship is known as ________ distance and ranges from 0 to approximately 1.5 feet. Communication fulfills three main organizational functions which are, In the communication process model, the task of translating an idea into words is called, The individual originating a message is called the. b. d. Be surprised. Women use metaphors from the home; men from work. d. noise, 1. d. message, If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model? Communication through body movement and signs without the use of written and spoken words is termed non-verbal communication. Which of the following statements regarding external communications is accurate? Upward communication refers 40. When Martha gets to the store, she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can. b. individuals simultaneously adapt their communication behavior to the communication behavior of others. a. receiver Which of the following describes the distance of about 12 to 25 ft? Speaking in a higher voice than normal b. selective perception a. a web page. c. note all cues. Paraphrase the speakers points to ensure you understand. The client firm is holding a luncheon to celebrate the contract signing and you are attending. What has research shown to be true about nonverbal communication? c. ideas are complicated. a. is an art, not a skill, and cannot be learned. c. The American "ok" gesture would be inappropriate or offensive in Brazil or Russia. This question represents what aspect of the communication model? a. those external to the organization Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience. *Minimize background noise. 33. Joaquin came to the U.S from Mexico 3 months ago and is still having trouble understanding Americans' tendency to rush all the time. d. other departments. a. salesman c. The greater the strength of the stories shared in an organization, the greater the organization commitment. b. listen for feelings. communicating with someone by using gestures. School Bradley University; Course Title NUR 203; Type. should be avoided by English speakers with non-English speaking colleagues. Downloaded by Moses Kiriago (aumamoses613@gmail.com) b.Nonverbal communication is comprised of biologically determined and culturally constructed components. d. listen for message content. (find invitation of conversation). d. listen for message content. By supporting, substituting for, or contradicting verbal . A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." communication W Cancel this test 0 Powered by iGiveTest v2.1.0 A "II/KA, sum dolor sit amet, consectetur adipiscing elit. Women focus more on competition in their communication; men on cooperation. c. telephone conversation 57. Which of the following are major influences on how people use nonverbal communication? Identify the direct and indirect objects in each sentence. a. immediate feedback is needed. b. month of the year b. Jargon spoken between people from different areas and backgrounds helps them forge a professional bond. When evaluating body language, pay attention to the following mouth and lip signals: Pursed lips. a. asking for a raise. c. medium In light of the above statements, choose the correct answer from the options given below. Chapter 4: Nonverbal Communication. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Hugo and Cora study together at the library. You can improve your communication skills if you follow tips for active . Which of the following is an example of kinesics? Both types of messages can be intentional or unintentional. Martha's mom asks her to go to the grocery store for her. The physical appearance of the nurse rarely influences nurse-patient interaction. 0 The physical appearance of the nurse rarely influences nurse-patient interaction Words convey meanings that are usually more significant than nonverbal b. intention of communication c. subordinates d. Nonverbal communication is mostly universal. Lip biting. 17. Some emoticons are easier to decode based on facial expressions. The second statement is correct while the first one is incorrect. a. All of the following are aspects of crucial conversations EXCEPT In this section of the NCLEX-RN examination, you will be expected to demonstrate your knowledge and skills of therapeutic communication in order to: Assess verbal and nonverbal client communication needs. *Winking to indicate sarcasm c. attitude survey He opens his presentation with a dumb blonde joke. A "thumbs up" means five in Germany and one in Japan. Cool Which Of The Following Statements About Nonverbal Communication Is True References. Martin is the financial director of the small business. Many people confuse nonverbal communication with verbal communication, despite its importance.People also mistakenly believe that nonverbal behavior is more unclear, but in actuality, it is often the most accurate way to express one's feelings. ". b. A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." a. information-rich channels. Which of the following describes the pattern of pronouncing vowel and consonant sounds that is representative of a particular language or geographic area? 0 It is easy for a nurse to judge the meaning of a patient's facial expression Martin is the financial director of a small business. b. shopping cart sites Nonverbal communication is more automatic and unconscious than is . Which of the following is an example of a way a nurse can comfort a patient using non-verbal therapeutic communication?